000031136 - System runs slow after installing ECAT 4.x agent

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031136
Applies ToRSA Product Set: ECAT
RSA Product/Service Type: ECAT Agent
RSA Version/Condition: 4.0.x, 4.1.x
IssueAfter installing ECAT 4.x agent, the system starts to run slowly.
High CPU utilization is noticed and reviewing running processes from the Task Manager reveals it is caused by the ECAT agent process.
CauseECAT is a high priority process and hence always consumes the required CPU resource before other processes unless Agent CPU throttling is enabled.
ResolutionTo prevent the ECAT agent from taking a high CPU utilization, please follow the steps below to enable Agent CPU throttling.
  1. Log in to ECAT server UI.
  2. Click Configure -> Global Parameters.
  3. In the Agent CPU throttling section, check the Enabled checkbox as shown below and leave the values as the default unless there is a specific need to change them.
    User-added image
  4. Click OK or Apply.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.
NotesFor more information, please refer to the section entitled Throttle Agent CPU in the RSA ECAT 4.x User Guide.