000013176 - 'Page Not Found' error with Security Console after install

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013176
Applies ToAuthentication Manager 7.1
Issue

'Page Not Found' error with Security Console after install


Services running
Page not found

ERROR - Main Thread - config.ConfigEngine - Bootstrap License Failure:  (config_trace.log)


java.io.FileNotFoundException: Y:\ctrejo\Downloads\RSA\LIC~1.KEY\692949_20090902.xml (The network name cannot be found) (config_trace.log)

CauseThe license has been placed on a network drive which has lost connectivity during the install. For example, a drive is mapped and the step where the license is located is finished, then the drive is unmapped prior to installation finishing.
ResolutionThe license must be accessible through the entire installation. Perform an uninstall and reinstall with the license accessible throughout the entire installation.
Legacy Article IDa48018

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