Article Content
Article Number | 000031129 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 |
Issue | When trying to change a password or PIN in the Self-Service Console, the error “Invalid argument(s)” displays as in the screenshot below:![]() |
Cause | This error displays when there is an issue with the Self-Service email notification template settings. To resolve the issue, check the /opt/rsa/am/server/logs/imsConsoleTrace.log for an error like "InvalidArgumentException". In the example below the error is related to the cc field having an invalid semi-colon: com.rsa.command.exception.InvalidArgumentException: Invalid 'cc' address: email1@example.org;email2@example.org |
Resolution | This can be resolved by following the below steps: 1- Open the Security console -> Setup -> Self-service settings . 2- Under Customization open E-mail Notifications for User Account Changes . 3- Under Email-template remove the semi-colon and replace it by a comma as shown in the below screenshot. 4- Click save. ![]() |