Article Content
Article Number | 000030426 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: All Platform: SUSE Linux Enterprise Server (SLES), Red Hat Enterprise Linux (RHEL) |
Issue | When running a report in RSA Identity Governance & Lifecycle (Reports > Tabular/Charts > {Report name} > Run Report button), the following error occurs in the user interface: com.aveksa.server.runtime.ServerException: com.aveksa.server.runtime.ServerException: java.lang.Error: Probable fatal error:No fonts found. at com.aveksa.server.report.Report.fillReport(Report.java:1685) at com.aveksa.server.report.Report.fillReport(Report.java:1663) at com.aveksa.gui.objects.report.GuiReport.getPreview(GuiReport.java:928) This same error can also be see in the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log). Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment, if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.) |
Cause | The Operating System (OS) installation is missing font packages. |
Resolution | To resolve this issue, first verify this is the problem. Once confirmed, install the fonts package.
Login as root and execute the following:
Login as root and execute the following:
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Notes | The required fonts are listed in the folowing two files: /u01/app/oracle/product/11.2.0/db_1/jdk/jre/lib/fontconfig.properties.src and /usr/bin/jdk1.6.0_45/jre/lib/fontconfig.properties.src |