000030426 - Running reports gets 'Probable fatal error:No fonts found' in RSA IMG

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030426
Applies ToRSA Product Set: Identity Management and Governance (IMG)
RSA Product/Service Type: Enterprise Software, Software Appliance
RSA Version/Condition: 6.9.1,6.9
Platform: SUSE Linux, Red Hat Enterprise Linux 5.x or higher
Product Description: Access Certification Manager
IssueWhen running reports, you receive this error:
com.aveksa.server.runtime.ServerException: com.aveksa.server.runtime.ServerException: 
java.lang.Error: Probable fatal error:No fonts found.
        at com.aveksa.server.report.Report.fillReport(Report.java:1685)
        at com.aveksa.server.report.Report.fillReport(Report.java:1663)
        at com.aveksa.gui.objects.report.GuiReport.getPreview(GuiReport.java:928)

This error also shows in the aveksaServer.log file.
CauseThe OS installation is missing font packages.
ResolutionCheck if your system has fonts installed:
# rpm -qa | grep deja
If no such package is installed, have your system manager install it:
# yum install deja*
It should not be necessary to restart ACM.