000030730 - AAoP Policy Management List not working

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030730
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.1
IssueNew entries added to a list in Policy Management are being ignored and rules referencing the list are not being triggered as expected.
ResolutionCould be a couple issues.  

1) Organization is case sensitive. You'll need to have "Default" be "default" unless you really have an org named "Default" with a capital D.
2) webapps\AdaptiveAuthentication\WEB-INF\classes\ehcache.xml
In this file there is a configuration:
<cache name="com.rsa.PolicyListCache" maxElementsInMemory ="100" eternal="true" overflowToDisk="true" /> 

Increase the maxElementsInMemory = 1500 (or above the amount of entries you expect to have)
restart AdaptiveAuthentication.