000030837 - Cisco AnyConnect client displays a second login prompt where RSA Authentication Agent 7.2.1 for Windows is installed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Oct 4, 2018
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Article Number000030837
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.2.1
IssueWhen connected to a wired environment the Cisco AnyConnect client displays a second login prompt where RSA Authentication Agent 7.2.1 for Windows is installed.
CauseThe issue is related to the RSA Authentication Agent 7.2.1 for Windows Credential Provider not being registered correctly in the Microsoft Windows workstation, perhaps due to the order of product installation.
Resolution

The following information was given as a resolution from a customer and has not yet been tested by RSA.



  1. Logon to the Microsoft Windows workstation as a local administrator
  2. Open a command prompt as the local administrator.
  3. Enter the following commands:


regsvr32 /s “C:\Program Files\Common Files\RSA Shared\RSA Credential Provider\SIDCredentialProvider.dll”
 
timeout /t 3


Should these commands not resolve your issue, please contact RSA Customer Support and open a support case.
NotesRSA Ready provides information about products that have been certified to operate with RSA products and includes access to integration guides. For more information please go to Cisco AnyConnect with RSA SecurID Authentication and RSA SecurID Software Tokens.

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