000030153 - Security Object Manager (SOM) client fails to connect to SOM Server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030153
Applies ToSecurity Object Manager Client - SOM Client
Security Object Manager Server - SOM Server
 
IssueSOM Client logs:
2015-04-21 08:01:25,898 [RT BAPT] INFO com.rsa.pso.som.SOMRequest <createxmldoc> - Ping called: requestID =23c47a0c-e5b9-427d-ab77-c890b0e829f9 
2015-04-21 08:01:25,898 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Connecting to host: som-mah.rsa.net 
2015-04-21 08:01:26,163 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #1 host som-mah.rsa.net 
2015-04-21 08:01:31,233 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #2 host som-mah.rsa.net 
2015-04-21 08:01:36,303 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #3 host som-mah.rsa.net 
2015-04-21 08:01:41,373 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Connecting to host: som-win.rsa.net 
2015-04-21 08:01:41,638 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #1 host som-win.rsa.net 
2015-04-21 08:01:46,849 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #2 host som-win.rsa.net 
2015-04-21 08:01:52,059 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #3 host som-win.rsa.net 
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - SOM Exception: RequestID = 23c47a0c-e5b9-427d-ab77-c890b0e829f9 -- I/O Error
ost: som-win.rsa.net : Socket closed : Error Code <78106> Error Code: 78106 

2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - Unknown Exception happened while processing Ping Request: Error Code <78032> 
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - SOM Exception: Unknown Exception happened while processing Ping Request: Error Code <78032> Error Code: 78032 
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <CheckServers> - Check Servers failed: Unknown Exception happened while processing Ping Request: Error Code <78032> 
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <Initialize> - SOM Exception: address check failed Error Code: 78101 


Server Log: 
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomController] - XML Message parsing took 1 ms. 
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomController] - In SomController.doPost with requestId=23c47a0c-e5b9-427d-ab77-c890b0e829f9, sender=MyApp, version=1.0 
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomPingSubcontrollerImpl] - --> Ping.execute with IP=153.2.50.91,RequestID=23c47a0c-e5b9-427d-ab77-c890b0e829f9,AppID=83709165264081601407727708055956098738,AppName=MyApp
2015-04-21 08:01:31,202 INFO [com.example.som.mvc.controller.SomPingSubcontrollerImpl] - [PCI-LOG]<-- Ping.execute with IP=153.2.50.91,RequestID=23c47a0c-e5b9-427d-ab77-c890b0e829f9,AppID=83709165264081601407727708055956098738,AppName=MyApp,Status=0 
2015-04-21 08:01:31,202 INFO [com.example.som.mvc.controller.SomController] - Total Transaction 23c47a0c-e5b9-427d-ab77-c890b0e829f9 Time: 2 ms. 
CauseJava Automatic Update installed Java 8 and removed Java 6
ResolutionRe-install Java 6 and edit your startup files to point to the Java 6 JRE

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