|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Version/Condition: 18.104.22.168 SP2
|Issue||Customer using AAOP SP2 and unable to log into back office tools. Below error logs seen:-|
2015-04-30 07:38:54,463 WARN [com.passmarksecurity.tools.auth.client.AuthServletFilter] - <ILLEGAL CHARACTERS FOUND IN THE POST DATA for special param. Param=password, Value=Her7man&>
2015-04-30 07:38:54,724 ERROR [com.passmarksecurity.tools.auth.client.AuthServletFilter] - <Error with servlet forward to error page>
org.apache.jasper.JasperException: javax.servlet.ServletException: java.lang.StackOverflowError
|Cause||Looking into the logs, it seems they are using a password with a character which is not allowed for the field.|
Below logs shows password- Her7man& is used. It seems the "&" character is not allowed.
<ILLEGAL CHARACTERS FOUND IN THE POST DATA for special param. Param=password, Value=Her7man&>
|Resolution||The resolution is to change the password and use a value with acceptable characters.|
Please run the below query. It will reset the password for role admin and the new password will be "admin"
UPDATE USERS SET COUNT_TRIES = 0, LOCKED_AT_DATE = NULL, LOCKED_BY = NULL, SALT_VALUE = NULL, PASSWORD = 'D033E22AE348AEB5660FC2140AEC35850C4DA997' WHERE (NAME = 'admin');
After that you can log into accessmanagement portal and reset the password for admin as per your choice.