on Jun 14, 2016Article Content
| Article Number | 000030155 |
| Applies To | RSA Product Set: Adaptive Authentication (OnPrem) RSA Version/Condition: 6.0.2.1 SP2 |
| Issue | Customer using AAOP SP2 and unable to log into back office tools. Below error logs seen:- 2015-04-30 07:38:54,463 WARN [com.passmarksecurity.tools.auth.client.AuthServletFilter] - <ILLEGAL CHARACTERS FOUND IN THE POST DATA for special param. Param=password, Value=Her7man&> 2015-04-30 07:38:54,724 ERROR [com.passmarksecurity.tools.auth.client.AuthServletFilter] - <Error with servlet forward to error page> org.apache.jasper.JasperException: javax.servlet.ServletException: java.lang.StackOverflowError at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:500) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:410) |
| Cause | Looking into the logs, it seems they are using a password with a character which is not allowed for the field. Below logs shows password- Her7man& is used. It seems the "&" character is not allowed. <ILLEGAL CHARACTERS FOUND IN THE POST DATA for special param. Param=password, Value=Her7man&> |
| Resolution | The resolution is to change the password and use a value with acceptable characters. Please run the below query. It will reset the password for role admin and the new password will be "admin" UPDATE USERS SET COUNT_TRIES = 0, LOCKED_AT_DATE = NULL, LOCKED_BY = NULL, SALT_VALUE = NULL, PASSWORD = 'D033E22AE348AEB5660FC2140AEC35850C4DA997' WHERE (NAME = 'admin'); After that you can log into accessmanagement portal and reset the password for admin as per your choice. |