000030536 - Confirm password field is empty when editing any user in the Security Console using Internet Explorer 11

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030536
Applies ToRSA Product Set: SecurID

RSA Product/ Service Type: Authentication Manager

RSA Version/Condition: 8.x
IssueGetting the following error message when trying to edit any user in the Security console on IE11
The indicated field(s) on this page require your attention

  • "Password" and "Confirm Password" do not match
  • "Confirm Password" is required
User-added image
CauseOn Internet Explorer 11.0.9600.16384 the Confirm Password field does not get populated. So when saving any changes on the user, the two password fields are not identical, and saving the changes fails.
User-added image
Resolution
  • Upgrade the Internet Explorer browser to version 11.0.9600.17XXX or higher.
User-added image
  • If you are on Authentication Manager 8.1 SP1 Patch 2 or higher, you can also use Google Chrome or Firefox.

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