000029773 - Multiple login pages are changing the username in session tracking in RSA Web Threat Detection and Silver Tail

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029773
Applies ToRSA Product Set: Web Threat Detection
RSA Product/Service Type: Forensics
RSA Version/Condition: All 
Platform: Linux
O/S Version: RHEL/CentOS 5.x/6.x

While a session is being tracked successfully, an authenticated user hits a second configured login page. The new page username will overwrite the previous username.

CauseThis is normal configured behavior. Every time a login page is hit, the username will be saved into the configuration. This will overwrite any previous information that was already being used to for user session tracking.
ResolutionThe Request for Feature Enhancement (RFE) WTD-4846 has been created to address this issue.
It will be reviewed by the Product Management team, who will determine if this behavior can be changed.
WorkaroundAs a workaround for the issue, you may disable the second login page or redesign the website design to not have a user go to a second configured login page.