000030782 - Avamar Error: DPM Server could not be reached

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030782
Applies ToRSA Product Set: Data Protection Manager (DPM)
RSA Product/Service Type: Data Protection Manager Appliance
RSA Version/Condition: 3.5.2
 
IssueUnable to integrate DPM 3.5.2.3 to Avamar:
installAKM.sh -i KEYSERVER -k "KEY CLASS"
Error: DPM Server could not be reached at <$IPADDR>:<$DPMPORT>
CauseinstallAKM.sh is not passing https:// in to the CURL command issued:
! curl $IPADDR:$DPMPORT &>/dev/null && err_out "Error: DPM Server could not be reached at $IPADDR:$DPMPORT"
ResolutionAvamar is working on an open defect to get this resolved. 
Workaroundfind in installAKM.sh
! curl $IPADDR:$DPMPORT &>/dev/null && err_out "Error: DPM Server could not be reached at $IPADDR:$DPMPORT"
Replace this with:
 
export CURL_CA_BUNDLE=$PEM
! curl -1 https://$IPADDR:$DPMPORT &>/dev/null && err_out "Error: DPM Server could not be reached at $IPADDR:$DPMPORT"

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