000031116 - DLP - Explorer hangs due to DLP Endpoint Agent

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031116
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform:- Windows
 
IssueExplorer hangs on user PCs.
When stopping the DLP endpoint agent, the explorer worked fine
CauseMicrosoft Patch KB3045999 causes DLP Endpoints to hang
To check for Windows updates, please follow these steps:
1- Open Windows Update by clicking the Start button . ...
2- In the left pane, click View update history
3- Search for KB3045999 
 
ResolutionThe Hot fix RSA DLP 9.6 SP2 P2 HF1 is released  to provide defect resolution for the Microsoft patch KB3045999 causing DLP Endpoints to hang
You can download the patch using the below link 

https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=207668716&arg12=downloaddirect&transaction=signon&quiet=true

 
NotesImportant note: if you are running on 9.6 SP2 , you need first to upgrade first 9.6 SP2 P2 and then apply the patch

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