000030128 - IMG: AFX: Download of client keystore results in HTTP 404 error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030128
Applies ToRSA IMG 6.9 and 6.9.1
IssueWhen downloading the client keystore for the AFX Server from the UI, an HTTP 404 error occurs, the keystore is unable to be downloaded, and the AFX Server will not start. A subsequent attempt to download the server archive results in a 0-byte archive file.
CauseThere is a problem with the client certificate stored in the database.
ResolutionRegenerate the client certificate.
1. In the UI go to AFX -> Servers -> AFX Server and choose 'Change Certificate.'

User-added image

2. Once completed, the download of the client keystore ('Download keystore') completes with no error. The Server Archive ( 'Download Server Archive' ) is also successful and of normal file size.