000030128 - Downloading the Client Keystore for the AFX Server results in an HTTP 404 error in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jul 22, 2020
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Article Number000030128
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All
When downloading the Client Keystore for the AFX Server from the user interface in RSA Identity Governance & Lifecycle (AFX > Servers > {Server name} > Download Keystore button), an HTTP 404 error occurs, the Keystore is unable to be downloaded, and the AFX Server will not start.

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A subsequent attempt to download the AFX Server Archive results in a 0-byte archive file.
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CauseThere is a problem with the Client Certificate stored in the database.
Regenerate the Client Certificate.

  1. In the user interface go to AFX > Servers > {Server name} > Change Certificate button.

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2. Once the Client Certificate has been changed, the download of the Client Keystore completes without error and the AFX Server Archive will download successfully.

IMPORTANT:  If you use remote collection agent(s), the new client certificate must be downloaded for each agent.