000030568 - IPDB Extractor fails to load when installed on a virtual machine in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030568
Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: IPDB Extractor, Reporting Engine
RSA Version/Condition:
Platform: CentOS
O/S Version: EL6


When IPDB Extractor is installed on a VM, it fails to load and you will not be able to view the Meta to define an IPDB rule in the Reporting Engine.

CauseThis issue occurs because the IPDB Extractor is not able to allocate the amount of memory that it requires.
ResolutionThis issue has been permanently resolved in Security Analytics
WorkaroundIn order to resolve the issue, perform the following steps:
  1. In the Security Analytics UI, navigate to Administration -> Services.
  2. Click on the red Actions button for the IPDB Extractor and select View -> Explore.
  3. Change the value of /ipdbextractor/config/pool.packet.pages from 50000 (default) to 30000.
  4. Restart the IPDB Extractor service on the Administration -> Services page by clicking on the red Actions button and selecting Restart..