000030163 - IMG: AFX connectors remain in DEPLOYED state - Port 8585 in use

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030163
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: All
RSA Version/Condition: 6.8.1+, 6.9+, 6.9.1+
Platform: Linux
Platform (Other): Weblogic
O/S Version: Red Hat Enterprise Linux 6.x
Product Description: Access Fulfill Express
IssueThe AFX Server is running but the AFX connectors stay in a DEPLOYED state
-- $AFX_HOME/AFX/mmc-console/logs/catalina.out
Apr 24, 2015 7:45:15 PM org.apache.coyote.AbstractProtocol init
SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-8585"]
java.net.BindException: Address already in use <null>:8585
CauseThe mmc-console has failed to start because the port it uses, 8585, is in use by another process. The mmc-console collects connector information in order for the connectors to run. If mmc-console fails to start, then the connector information is never collected and the connectors cannot move from DEPLOYED to RUNNING.
ResolutionMake sure port 8585 is open for use. 
We've seen this situation on Weblogic deployments when the NodeManager is configured to listen on port 8585. Configure NodeManager to list on a different port such as 8586. Please contact your Weblogic Administrator for information on how to modify the NodeManager configuration.