|Applies To||RSA Authentication Manager (AM) 8.1|
Users with fixed passcodes.
|Issue||Report on users with fixed passcodes takes a long time and does not complete.|
List all user report takes a long time and does not complete.
|Cause||The report on users with fixed passcode is failing due to unnecessary group look up in AD.|
This issue has been reported in defect AM-28399 and it is resolved in patch 4 for AM 8.1
Please use below given workaround as a temporary solution.
Workaround 1: Run Token Expiration Report and select the option ?Users with Fixed passcodes? and set it to ?yes? from pull down menu.
2. Identity source connection configuration: Change the User group Base DN
Note: In its simplest implementation, Round-robin DNS works by responding to DNS requests not only with a single IP address, but a list of IP addresses of several servers that host identical services. The order in which IP addresses from the list are returned is the basis for the term round robin. RSA Identity Source should be configured with an IP address of a single domain controller. The IP address belonging round robin DNS cannot be used in Identity Source connection configuration.
|Legacy Article ID||a67398|