000031173 - Apache Web Agent on Red Hat Enterprise Linux New PIN and Next Tokencode modes are not working from the web pages

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031173
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Web Agent for Apache
RSA Version/Condition: 7.1.3
Platform: RHEL 5.7 x64
Platform (Other): Apache 2.2.3
Issue
  • New PIN mode is working correctly  when using acetest from the command line.
  • Trying New PIN mode from the SecurID login web page gives the following exception:
103: Response to the New PIN Request took too long. Please try again.


 
CauseConfiguration issue of Apache Server
Resolution

Apache is running by DAEMON user, so the VAR_ACE directory should be owned by DAEMON.
Please follow below steps to configure correctly.


  • Change the owner of the VAR_ACE directory recursively. (for example, if VAR_ACE is set to /var/ace)
chown -R daemon:daemon /var/ace

The above command will resolve both the issues: New Pin and Next Token Code modes

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