000031173 - New PIN Mode and Next Tokencode Mode not working from the web pages using RSA Authentication Agent for Web for Apache on Red Hat Enterprise Linux

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Dec 11, 2019
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Article Number000031173
Applies ToRSA Product Set: SecurID
RSA Product/Service Type:  Authentication Agent for Web for Apache
RSA Version/Condition: 7.x, 8.x
  • New PIN Mode is working correctly when using acetest from the command line.
  • Trying New PIN Mode from the SecurID login web page gives the following exception:

103: Response to the New PIN Request took too long. Please try again.

CauseThe error is due to a configuration issue on the Apache server.

Apache is being run by daemon, so the VAR_ACE directory should be owned by daemon. With the command below, change the owner of the VAR_ACE directory recursively.  In this example, VAR_ACE is set to /var/ace:

chown -R daemon:daemon /var/ace

This command will resolve issues with both New PIN Mode and Next Tokencode Mode.