000031135 - 'The Oracle version 12.1.0.2 is not supported' message is displayed when using a remote Oracle database and version 6.9.1 of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 18, 2020
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Article Number000031135
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1
Platform (DB): Remote Oracle 12.1.0.2
 
IssueThe following message is displayed in the user interface (Admin > System > Diagnostics) under Initialization Warnings:

The Oracle version 12.1.0.2 is not supported. The supported versions are 11.2.0.2, 11.2.0.3, 11.2.0.4, 12.1.0.1.



 



User-added image



The same warning message is logged to the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) during startup:




08/04/2015 20:10:29.685 INFO  (main) [com.aveksa.migration.jdbctool.CheckDatabase]
Oracle version:    12.1.0.2
08/04/2015 20:10:29.688 WARN  (main) [com.aveksa.migration.jdbctool.CheckDatabase]
The Oracle version 12.1.0.2 is not supported. The supported versions are 11.2.0.2,
11.2.0.3, 11.2.0.4, 12.1.0.1.


Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment, if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
 
CauseThis is a known issue reported in engineering ticket ACM-56550.

The startup code incorrectly flags the version as unsupported for remote databases.
 
ResolutionAs per the RSA IMG 6.9.1 Platform Support Matrix, Oracle 12.1.0.2 is supported for use with RSA Identity Governance & Lifecycle 6.9.1. The warning messages may safely be ignored.

The warning messages will be suppressed in future releases of RSA Identity Governance & Lifecycle.
 

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