000031135 - Error: "The Oracle version is not supported"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031135
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Platform: Other
Platform (Other): Not provided
O/S Version: null
Product Name: RSA-0018012
Product Description: Data Access Governance
IssueThe incorrect error message occurs in the under Admin/System/Diagnostics under "Initialization Warnings"
"The Oracle version is not supported"

In addition an incorrect log message at the WARN log level also occurs in the aveksaServer.log during startup.

08/04/2015 20:10:29.685 INFO  (main) [com.aveksa.migration.jdbctool.CheckDatabase] Oracle version:
08/04/2015 20:10:29.688 WARN  (main) [com.aveksa.migration.jdbctool.CheckDatabase] The Oracle version is not supported. The supported versions are,


The startup code incorrectly flags the version as unsupported for remote databases. 


As per the documentation in the "RSA_IMG_v6.9.1_Platform_Support_Matrix.pdf" guide, Oracle 12c version is supported as a remote database for IMG 6.9.1.   The product incorrectly indicates that is not supported on startup.   This warning message has no functional impact on the product and can be ignored.

This error message will be suppressed in future patches of the 6.9.1 product. 

NotesSee the following article for some additional notes about using Oracle 12c as a remote datastore:
000031110 All reviews fail with ORA-ORA-01792 error when using Oracle as an external datastore