000031135 - 'The Oracle version is not supported' message is displayed when using a remote Oracle database and version 6.9.1 of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 18, 2020
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Article Number000031135
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1
Platform (DB): Remote Oracle
IssueThe following message is displayed in the user interface (Admin > System > Diagnostics) under Initialization Warnings:

The Oracle version is not supported. The supported versions are,,,


User-added image

The same warning message is logged to the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) during startup:

08/04/2015 20:10:29.685 INFO  (main) [com.aveksa.migration.jdbctool.CheckDatabase]
Oracle version:
08/04/2015 20:10:29.688 WARN  (main) [com.aveksa.migration.jdbctool.CheckDatabase]
The Oracle version is not supported. The supported versions are,,,

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment, if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
CauseThis is a known issue reported in engineering ticket ACM-56550.

The startup code incorrectly flags the version as unsupported for remote databases.
ResolutionAs per the RSA IMG 6.9.1 Platform Support Matrix, Oracle is supported for use with RSA Identity Governance & Lifecycle 6.9.1. The warning messages may safely be ignored.

The warning messages will be suppressed in future releases of RSA Identity Governance & Lifecycle.