000030052 - Security Analytics 10.4.1 upgrade error "Failed to discover new appliances"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 8Show Document
  • View in full screen mode

Article Content

Article Number000030052
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.1
IssueAfter updating to Security Analytics 10.4.1, when attempting to discover a new appliance, "Failed to discover new appliances" may be thrown in the UI, as seen in the example below:

Screenshot of error
CauseThis may occur when an invalid puppet CSR reqest is present.  This CSR (or certificate signing request) needs to be manually removed before proceeding with a successful discover.
ResolutionTo rectify this problem, perform the steps below.
  1. Connect to the Security Analytics Server via SSH as the root user.
  2. Change directory to the /var/lib/puppet/ssl/ca/requests directory.
    cd /var/lib/puppet/ssl/ca/requests

  3. Remove all CSRs present in the directory.
    NOTE:  It is prudent to check the working directory before beginning as this command removes all contents from the present working directory.
    rm -rf *

  4. Re-provision the appliance which failed to discover.  Doing so will initate a new CSR request to the SA server.
  5. The discover process should now work.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.