000030158 - (Archive) Unable to extract Auth Manager 8.1 Hyper-V files from zip

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Nov 14, 2019
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Article Number000030158
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Windows
Platform (Other):
O/S Version: 7 x64
Product Name: RSA-0010810
Product Description: RSA-0010810
IssueWhen extracting the files in the RSA Authentication Manager 8.1 SP1 - Hyper-V Virtual Appliance (rsa-am-hyper-v-virtual-appliance- using Microsoft Compression Tool the following message will display (There is not enough space on Windows.  You need an additional 734 PB to copy these files):

but 734PB in szeUser-added image
ResolutionTo resolve this issue, extract the files from the zip using another compression tool, such as WinZip.