000030849 - Pop up window doesn't appear when trying to edit global notifications in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030849
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Security Analytics Server
RSA Version/Condition:
Platform: CentOS
O/S Version: EL6

When going to the Administration -> System -> Global Notifications -> Templates screen, clicking the Remove ( - ) button, and then clicking Yes, no changes are made to the configuration.
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Attempting to create, edit or delete a global notification server, template, or output will also not display the necessary dialog window to apply the changes.
At the time of the incident, the /var/lib/netwitness/uax/logs/sa.log file on the Security Analytics server reports an error similar to the example below.

2015-07-23 09:09:02,729 [qtp731395981-70529] ERROR org.atmosphere.handler.ReflectorServletProcessor - onRequest() 
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.lang.NullPointerException 

When editing global notification output, no change will be made when attempting to change any value and clicking the Save button. 
However, when clicking on the Cancel button, apparently the Output appears to have been edited.
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ResolutionThis issue has been resolved in Security Analytics