000029751 - WinSCP or FTP from command line on an RSA Identity Management and Governance appliance using FTP protocol fails with error: OOPS: Child Died

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Nov 1, 2017
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Article Number000029751
Applies ToRSA Product Set: RSA Identity Management and Governance
RSA Version/Condition: 6.8, 6.9
IssueUsing WinSCP or FTP from command line using FTP protocol gives the following error:

Disconnect from server.
Connection Failed.
OOPS: Child Died.

If the default home directory is changed from /home/oracle/ftp to /home/ftpuser, as below:

~]# usermod -d /home/ftpuser ftpuser

Then the following error is seen:

500 OOPS: cannot change directory:/home/ftpuser
Login failed.

CauseAccess to home directories has been denied. 
ResolutionTo resolve this issue, enable the ftp_home_dir Boolean to allow authenticated users to read and write to files in their home directories. 
To enable this ftp_home_dir Boolean, run the following command as the root user:

~]# setsebool -P ftp_home_dir=1
NotesFor more information, review the Red Hat documentation on File Transfer protocol.