000030159 - IMG: AFX connectors remain in DEPLOYED state - $JAVA_HOME set incorrectly

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030159
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: All
RSA Version/Condition: 6.8.1+, 6.9+, 6.9.1+
Platform: Linux
Platform (Other): All
O/S Version: Red Hat Enterprise Linux 6.x
Product Description: Access Fulfill Express
IssueThe AFX Server is running but the AFX connectors stay in a DEPLOYED state
-- $AFX_HOME/AFX/mule/logs/mule.AFX_INIT.log:
2015-04-24 00:00:03.882 [ERROR] com.aveksa.afx.server.manager.MMCRequestManagerImpl:118 - Unable to get status for all Connectors from MMC
com.aveksa.afx.server.manager.MMCException: Failed to get flows for server.  No associated server Id. Check Request Manager Initialization
Cause$JAVA_HOME is not defined or is pointing to a non-1.6 version of JAVA. $JAVA_HOME needs to point to java 1.6 (JDK or JRE).

ResolutionTo verify, execute the following as the afx user:

$ echo $JAVA_HOME 

If this is undefined or pointing to any version other than Java 1.6 JDK or JRE, set $JAVA_HOME to point to 1.6 and make sure that the directory $JAVA_HOME/bin is defined in the PATH variable.
Note:  If java is not installed on the server, download JDK or JRE 1.6.0 from the Oracle website.
See the RSA IMG Access Fulfillment Express (AFX) Guide for more information.