000030566 - Progress bar shows 'Please wait...' indefinitely while importing Reporting Engine objects in Internet Explorer and Firefox in RSA Security Analytics 10.5

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030566
Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: Reporting Engine
RSA Version/Condition: 10.5.0.0
Platform: CentOS
Platform (Other): Microsoft Internet Explorer, Mozilla Firefox
O/S Version: EL6

IssueWhen you try importing Reporting Engine objects in Internet Explorer or Mozilla Firefox, the progress bar shows 'Please wait..' indefinitely.
ResolutionThis issue is currently being investigated by the Engineering team in order to resolve it in a future release.
WorkaroundAs a workaround, the following options may be attempted:
  • Refresh the page after some time and verify if the import was successful.
  • Use an alternative browser like Chrome to import Reporting Engine objects.

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