|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.x, 10.5.x
Platform (Other): Google Chrome v43
O/S Version: EL6
|Issue||When using Google Chrome version 43 with the Security Analytics UI, the second-level menus may disappear when hovering a mouse pointer over them.|
This affects not only the main product menu, but all other sub-menus throughout the UI.
|Cause||This issue has been isolated specifically to version 43 of Google Chrome. This issue is not seen in any version of Internet Explorer, Mozilla Firefox or any version of Google Chrome other than version 43.|
|Workaround||To resolve this issue, upgrade to Google Chrome v44 or higher. To determine what revison of Chrome you are running, click the "Settings" Icon in the top right corner of Chrome browser as shown here:|
Then select "About Google Chrome" from the menu. Version 43 is the first major number in the version string as shown below:
Directions for upgrading Chrome can be found here: https://support.google.com/chrome/answer/95414?hl=en
Alternately when unable to upgrade Chrome immediately, use another supported browser such as Internet Explorer or Mozilla Firefox. A lower version of Chrome may also be used.
|Notes||This issue is also noted in the Security Analytics 10.5.0.0 Release Notes under the section "General Application Issues".|