000030482 - Submenus disappear in the RSA Security Analytics UI when using Google Chrome v43

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030482
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.x, 10.5.x
Platform: CentOS
Platform (Other): Google Chrome v43  
O/S Version: EL6
IssueWhen using Google Chrome version 43 with the Security Analytics UI, the second-level menus may disappear when hovering a mouse pointer over them.
This affects not only the main product menu, but all other sub-menus throughout the UI.
CauseThis issue has been isolated specifically to version 43 of Google Chrome.  This issue is not seen in any version of Internet Explorer, Mozilla Firefox or any version of Google Chrome other than version 43.
WorkaroundTo resolve this issue, upgrade to Google Chrome v44 or higher.   To determine what revison of Chrome you are running, click the "Settings" Icon in the top right corner of Chrome browser as shown here:
Then select "About Google Chrome" from the menu.  Version 43 is the first major number in the version string as shown below:
Directions for upgrading Chrome can be found here:  https://support.google.com/chrome/answer/95414?hl=en
Alternately when unable to upgrade Chrome immediately, use another supported browser such as Internet Explorer or Mozilla Firefox.  A lower version of Chrome may also be used.
NotesThis issue is also noted in the Security Analytics Release Notes under the section "General Application Issues".