000030103 - An Error Has Occurred During the Export Process - Mail Merge Template

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030103
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X
 
IssueIf you attempt to export a record using a mail merge template and receive the attached error (reference attached screen shot)
CauseError found in W3WP logs:
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>1</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2015-04-15T12:17:42.8644130Z" />
        <Source Name="ArcherTech.MailMerge" />
        <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
        <Execution ProcessName="w3wp" ProcessID="5464" ThreadID="18" />
        <AssemblyVersion>5.5.0.1279</AssemblyVersion>
        <Channel />
        <Computer>XXXXXXXXXXX</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>ArcherTech.MailMerge</TraceIdentifier>
                    <Description>The following fields were not found in the database.  Either the user does not have permission to these fields or the fields do not exist: Software_Name,Software_Type</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT/RSAarcherXXXXXXXXXXX</AppDomain>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
ResolutionVerify if the fields stated in the error actually exist or not.  If not, then modify the Mail Merge template to reflect the correct/needed fields.

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