000030510 - Entitling a 10.4 service on an RSA Security Analytics server fails after resetting the 10.4 Trial License on that service

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 28, 2020
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Article Number000030510
Applies ToRSA Product Set: Security Analytics

RSA Product/Service Type: Licensing, Security Analytics UI

RSA Version/Condition:

Platform: CentOS

O/S Version: EL6
IssueWhen a 10.4 service is using a Trial license on a 10.5 SA Server, the service will continue to display as "Licensed" after the license is reset, until that service is restarted.
ResolutionThis issue has been permanently resolved in Security Analytics
WorkaroundRestart the affected service to fix this issue.