|Applies To||RSA Authentication Agent 7.1.3 build 128|
Windows 2008 R2.
|Issue||RSA Authentication Agent 7.1.3 build 128|
Windows 2008 R2
Customer protected the default web site on Windows 2008 R2. After the successful authentication, admin clicks on a link for downloading a file (web application).
The download fails with an error.
"Application download did not succeed. Check your network connection, or contact your system administrator or network service provider."
downloading shows below error in the logs:
+ Downloading http://casacramentocitest.my.muniservices.com/BizLINKClient/BLBizMGRClient.application?key=1dfc102a-0d16-4a96-8a6e-b07579d40d8a did not succeed.
+ The remote server returned an error: (500) Internal Server Error.
|Cause||RSAResponseInterceptorModule is interfering with URL processing by RSA Web Agent.|
A major source of interference with URL processing by our Web Agent can be eliminated in Agent build 168 by preventing the RSAResponseInterceptorModule from registering with IIS. To prevent this registration, and eliminate current registrations, one should do the following:
2. After installing, set the following registry value: