000030505 - An Exception or Blank page is displayed when drilling down on events if collection is closed during investigation in Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030505
Applies ToRSA Product Set: Security Analytics

RSA Product/Service Type: Security Analytics UI, Archiver, Workbench

RSA Version/Condition:

Platform: CentOS

O/S Version: EL6
IssueA blank page is displayed when attempting to drill down on events if a collection is closed.
ResolutionThis issue has been permanently resolved in Security Analytics
WorkaroundInvestigate the collection again by navigating to the Security Analytics menu and selecting Administration > Investigation > Navigate > Collections.