000030806 - Using save or apply on a record, it completes the action - however, it sends back to the log in page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030806
Applies ToUpgrading from previous versions to RSA Archer 5.5 SP3.
IssueWhenever using  Save / Apply after editing a record, it completes the action - however, it sends back to the log in page and prompts them for their credentials.
CauseThis issue is due to an IIS misconfiguration.
ResolutionOn IIS, we need to create an AppPool to be used in Archer WebSite and API folder, if two different AppPool are used the issue appears.

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