000030509 - The Licensing page does not retrieve statistics immediately upon start up for Security Analytics 10.5.0.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030509
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Licensing, Security Analytics UI
RSA Version/Condition: 10.5.0.0
Platform: CentOS
O/S Version: EL6
IssueLicensing information for each host can be found by going to Administration > System, and then selecting Licensing from the left-hand panel.
Upon system start up, the license information for each host can take up to one (1) hour to appear initially.
This initial delay applies to any of the license statistics on any of the Licensing tabs (Overview, Service Based Licenses or Metered Licenses).
ResolutionThis issue has been permanently resolved in Security Analytics 10.5.0.1.
WorkaroundIt can take up to one hour for relevant statistics to be displayed.

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