000029515 - Not all default meta keys are displayed in RSA Security Analytics 10.4 when using Firefox

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029515
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics UI
RSA Version/Condition: 10.4.0.x, 10.4.1.x
Platform: CentOS
O/S Version: EL6
IssueAfter clicking on the Meta button in the Investigation module and selecting Manage Default Meta Keys, the resultant dialog box only displays ten meta keys rather than all keys, as shown in the screenshot below.
 
Missing Meta Keys in Dialog Box

This only occurs when using the Firefox browser.  The meta keys are displayed as expected when using the Google Chrome browser.
CauseThis situation occurs because of an issue with the ExtJS UI rendering when the zoom of the browser is more or less than 100% and/or the viewport is not in the correct dimensions.
ResolutionThe root cause of the UI issue has been found in the code and will be corrected in Security Analytics 10.4.1.1.
WorkaroundAlthough it appears that only ten meta keys are displayed, scrolling vertically within the dialog box will produce an additional scroll bar that will allow the other meta keys to be seen.
This is demonstrated in the screenshot below.
 
Workaround for the issue

As the issue only occurs in the Firefox browser and only in certain situations, another workaround would be to use the Google Chrome browser when performing investigations.

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