000029140 - Error when signing a certificate request using RCM in HA with Thales HSM

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029140
Applies ToRSA Product Set: Digital Certificate Solutions
RSA Product/Service Type: Certificate Manager
RSA Version/Condition: 6.9
Thales / nCipher HSM
IssueTrying to approve a certificate request from RCM setup in High Availability (HA) mode and using Thales/nCipher HSM give the following error:
req-authorize.xuda: line 664: [XrcNOTFOUND] Unable to locate requested member or object. 

After enabling tracing the following is logged in trace.log:

2014/11/27 13:40:12 signing  29210  60418928 signerSignCertificate.c:1887 Return code = XrcNOTFOUND (11).


CauseSecurity World / RFS not in sync on the second RCM instance
ResolutionSync the RFS using the following command:
rfs-sync -update

Without restarting any service you should be able to issue the certificate