000028844 - KB-1021 - Rebooting cluster Appliance - requires manual intervention

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000028844
Applies ToAffected Versions: 3.6.X; 3.5.X; 3.0.X
ResolutionWhen restarting a clustered 1950 appliance from the "Restart CM" button, the UI show errors. This is because it's in the middle of stopping and starting the services and database and occasionally it may swap from one node to the other which can also add time.
It's not uncommon to have the entire web server unavailable for two or three minutes. It's operating as designed - If you still see errors after 20 minutes, contact Aveksa Customer Support.
This KB is applicable to version 3.X only