|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Event Stream Analysis
RSA Version/Condition: 10.3.2 through 10.4
|Issue||The following symptoms are seen with this issue|
1. ESA service shows as unlicensed in SA UI.
2. When attempting to add trial license, it is failing with and the following errors can be in /opt/rsa/esa/logs/esa.log:
2015-02-01 01:50:50,223 [qtp1326475064-745] ERROR com.netwitness.platform.server.admin.devices.web.controllers.AdminDevicesController - rsaEsa is not licensed
where in this example, rsaEsa is the hostname of the esa appliance.
|Cause||This issue is caused by a problem with the trusted storage for ESA service.|
|Resolution||Move the current content of esa service trusted storage using the following steps to recreate the trusted storage.|
1. Stop the ESA service
service rsa-esa stop
2. Create backup of previous trusted storage
3. Rename previous license
4. Restart service
service rsa-esa start