000029531 - Historical Graph in Event Source Monitoring fails in Security Analytics 10.4 with error "No chart data available for selected time range"

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029531
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Event Source Monitoring (ESM)
RSA Version/Condition: 10.4
Platform: CentOS
O/S Version: 6
Product Name: NWA1200-NX-16DUP
Product Description: S3 Dec 1200 Upgrd w/Cpcty
IssueHistorical Graph in Event Source Monitoring tab (ESM) doesn't load any data.
For reproduction, SA UI \ Administration \ Health & Wellness \ Event Source Monitoring \  click on Historical Graph, the message below appears.
User-added image

User-added image
CauseThis has been determined by RSA engineering to be a flaw with the product, requiring binary relief.  At present there is no workaround.  This issue occurs in 10.4.0,, and
ResolutionThis issue will be corrected in Security Analytics 10.4.1.