000029763 - ECAT Live error Could not establish trust relationship for the SSL/TLS secure channel

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029763
Applies ToRSA Product Set: ECAT
RSA Product/Service Type: ECAT
RSA Version/Condition:
Platform: Windows Server 2012
IssueWhen trying to configure live through the Monitoring and External Components causes the error: "Unknown error occured Error = The underlying connection was closed. Could not establish for the ssl/tls secure channel. 
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CauseThis is caused by the ECAT server not updating the ECAT$PRIMARY].[dbo].ApplicationSetup] MasterServerCertHash. 
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Resolution1. Navigate to the location where ECAT server is installed. Default C:\ECAT\Server
2. Open ConsoleServer.Exe.Config
3. Find the line that says:
<add key="LocalHttpsServerCert" value="EcatServerExported"></add>
  <add key="LocalHttpsServerCertHash" value="B3E17A38985B46132335A13DC11F1758C9CD68A4"></add>

3. Take the hash value and open SQL Studio.
4. Navigate to ECAT$PRIMARY > dbo.ApplicationSetup
5. Issue a query with the following: set [MasterServerCertHash]=<Value from LocalhttpsServercertHash in step 3>
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7. Validate that the live now works