|Applies To||RSA ACE/Server 5.0 (no longer supported as of 8-15-2004)|
Microsoft Windows 2000 Advanced Server
RSA SecurID Software Token 2.5
Cisco VPN 3000 Concentrator
|Issue||NT: PIN on token has to be reset every ten minutes|
After authenticating successfully with a token and setting the PIN, ten minutes later access is denied and the token has to have its PIN reset.
Time on the ACE/Server is not drifting and this is happening with all tokens.
|Resolution||This is not a problem with ACE/Server or tokens - the tokens are being placed into new pin mode (this may be due to user error or another problem with the system) and as the Concentrator is a single transaction client and you cannot specify a new pin, the token needs to have a new pin set.|
See ACE/Server documentation for use with single transaction clients.
|Legacy Article ID||a5767|