000019066 - NT: PIN on token has to be reset every ten minutes

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019066
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
Microsoft Windows 2000 Advanced Server
RSA SecurID Software Token 2.5
Cisco VPN 3000 Concentrator
IssueNT: PIN on token has to be reset every ten minutes
After authenticating successfully with a token and setting the PIN, ten minutes later access is denied and the token has to have its PIN reset.
Time on the ACE/Server is not drifting and this is happening with all tokens.
ResolutionThis is not a problem with ACE/Server or tokens - the tokens are being placed into new pin mode (this may be due to user error or another problem with the system) and as the Concentrator is a single transaction client and you cannot specify a new pin, the token needs to have a new pin set.

See ACE/Server documentation for use with single transaction clients.
Legacy Article IDa5767

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