000022124 - Re-prompted for RSA ClearTrust login when accessing media file using Microsoft Windows Media Player 7

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022124
Applies ToRSA ClearTrust 5.5.3
Microsoft Windows Media Player 7
IssueRe-prompted for RSA ClearTrust login when accessing media file using Microsoft Windows Media Player 7
CauseMicrosoft Windows Media Player 7 does not handle or maintain session cookies correctly, resulting in the CTSESSION cookie being "dropped", which causes RSA ClearTrust to suspect that an authentication has not yet been performed
ResolutionMicrosoft no longer supports Windows Media Player 7. Windows Media Player 8 and newer versions have no issues maintaining session cookies.
Legacy Article IDa27037

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