000029094 - Related Record field not maintaining lookup

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029094
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.3
Platform: Windows
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: RSA-0012000
Product Description: Archer Platform
IssueRelated Record field does not maintain lookup of content.  You are able to "add new" or "look up" and it shows the value before you apply/save.  After apply/save the content no longer shows in the related record field.
CauseThe end user did not have proper "Access" to the field in the application or questionnaire.  The field is part of the "Lookup Configuration."
ResolutionSeveral possible resolutions depending on business need.  The fields that are part of the Look Up configuration need to have "Full Access" so that they display properly.
1.  Make the field "Public"
2.  Make the field "Private" and give "Everyone" access with "Full Access" (at this point it would be the same as 'Public')
3.  Give the individual end user "Full Access"
4.  Give a "Group" that the end user belongs to "Full Access"
Workaround1.  Log into Archer as a user with Administrative rights to the application/questionnaire in question
2.  Select the "Administration" workspace
3.  Select "Application Builder"
4.  Select "Manage Applications" or "Manage Questionnaires"
5.  Select the application/questionnaire in question
6.  Select the fields that are part of the "Look Up" configuration
7.  Select the "Access" tab
8.  Verify that the pertinent users/groups have "Full Access" to the field