000018966 - Passcode accepted on ACE/Server activity monitor and login failed on Nortel Extranet Client.

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018966
Applies ToRADIUS
RSA ACE/Server RADIUS
Nortel Contivity Switch
IssuePasscode accepted on ACE/Server activity monitor and login failed on Nortel Extranet Client.
Radius time out
Trying SecurID authentication from Nortel VPN client using ACE/Server radius. Passcode accepted appears on the activity monitor and login failed on Nortel VPN client.
ResolutionOn the Nortel Switch, increase the time out value to 30 seconds. The default value is 3 seconds.

     Servers ---->RADIUS AUTH --->RADIUS Authentication  -----> Response Timeout Interval ---> Change it to 30 seconds

    For additional information see Nortel Extranet Implementation Guide
Legacy Article IDa4410

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