000018969 - Removing ACE/Agent 4.4 on Windows 2000 and installing ACE/Agent 1.1 for Windows 2000 RRAS

Document created by RSA Customer Support Employee on Jun 15, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018969
Applies ToRSA ACE/Agent
Microsoft Windows 2000
Microsoft Windows 2000 SP1
IssueRemoving ACE/Agent 4.4 on Windows 2000 and installing ACE/Agent 1.1 for Windows 2000 RRAS
Authentications do not work
Error: "Access Denied"
CauseAuthentications do not work when some components of the ACE/Agent 4.4 exist on the Windows 2000 system. (dll mismatch)
ResolutionDoing the following steps ensures that the ACE/Agent 1.1 will work on a system where ACE/Agent 4.4 has been uninstalled:

1) Uninstall ACE/Agent 4.4 from the Windows 2000 system
    - use Start / Settings / Control Panel / Add-Remove Programs to perform this task

2) remove three files from the WINNT/SYSTEM32 directory
    - aceclnt.dll
    - sdmsg.dll
    - sdsrvmsg.dll

3) reboot your Windows 2000 system

4) Install ACE/Agent 1.1
    - double click on the setup.exe program of the ACE/Agent 1.1
    - for administration information on this agent, please refer to the ACE/Agent 1.1 for Windows 2000 Administration Guide (aa_win2000_11_admin.pdf)

5) After the ACE/Agent 1.1 install, please reboot your system. If you do not reboot your system you may experience node verification messages in the ACE/Server log (node secret mismatches between agent and ACE/Server).
Legacy Article IDa4734

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