on Jun 15, 2016Article Content
| Article Number | 000018969 |
| Applies To | RSA ACE/Agent Microsoft Windows 2000 Microsoft Windows 2000 SP1 |
| Issue | Removing ACE/Agent 4.4 on Windows 2000 and installing ACE/Agent 1.1 for Windows 2000 RRAS Authentications do not work Error: "Access Denied" |
| Cause | Authentications do not work when some components of the ACE/Agent 4.4 exist on the Windows 2000 system. (dll mismatch) |
| Resolution | Doing the following steps ensures that the ACE/Agent 1.1 will work on a system where ACE/Agent 4.4 has been uninstalled: 1) Uninstall ACE/Agent 4.4 from the Windows 2000 system - use Start / Settings / Control Panel / Add-Remove Programs to perform this task 2) remove three files from the WINNT/SYSTEM32 directory - aceclnt.dll - sdmsg.dll - sdsrvmsg.dll 3) reboot your Windows 2000 system 4) Install ACE/Agent 1.1 - double click on the setup.exe program of the ACE/Agent 1.1 - for administration information on this agent, please refer to the ACE/Agent 1.1 for Windows 2000 Administration Guide (aa_win2000_11_admin.pdf) 5) After the ACE/Agent 1.1 install, please reboot your system. If you do not reboot your system you may experience node verification messages in the ACE/Server log (node secret mismatches between agent and ACE/Server). |
| Legacy Article ID | a4734 |