000029080 - RSA Security Analytics 10.4 interface displays "HTTP ERROR: 503" after deploying a new OVA

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029080
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics Server, Security Analytics UI
RSA Version/Condition: 10.4.x
Platform: CentOS
O/S Version: 6
IssueNavigating to the Security Analytics UI after deploying a new OVA results in the "HTTP ERROR: 503" message from Jetty.
Issuing the command curl https://<sa_server_ip> -k displays output similar to the following:
Curl command displaying the 503 error.
The /var/lib/netwitness/uax/logs/sa.log file displays the following error message:  Temporary failure in name resolution
 
CauseThis issue can occur if the hostname of the Security Analytics server virtual appliance is changed but the /etc/hosts file is not updated accordingly.
ResolutionIn order to resolve the issue, modify the /etc/hosts file to reflect the new hostname and reboot the virtual appliance.
If you continue to experience issues after rebooting, contact RSA Support and quote this article number for further assistance.

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