000018974 - RADIUS does not start on Windows 2000 server

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018974
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
aceclnt.dll version 5.1 [488]
RSA ACE/Agent 1.1 for Windows 2000 (RRAS) (no longer supported as of 3-3-2003)
sdmsg.dll version 5.1[488]
IssueRADIUS does not start on Windows 2000 server
Error: "Source: SDRADIUSD EVENT ID: 1004 RADIUS server error: Failed to load client.dll" in the application log; RADIUS does not start on Windows 2000 server
ACE/Server starts but Radius service does not start. After trying to start it manually, the above error appears in application log.
ACE/Server 5.0 is installed on Windows 2000 server running ACE/Agent 1.1.
ACE/Server 5.0 installs the sdmsg.dll version 5.1[488] and aceclnt.dll version 5.1[488] but does not replace these dlls on Windows 2000 if Agent 1.1 is installed. As a result, sdmsg.dll [5.0.1.99] and aceclnt.dll [5.0.1.99] are present in winnt/system32 and radius does not start with this version of dll files. These two files are installed by ACE/Agent 1.1 for Windows 2000.
Resolution1. Replace the correct version of sdmsg.dll and aceclnt.dll in WINNT/System32 from another ACE/Server 5.0 installation.
Please  contact RSA Security Technical Support to obtain these dlls if necessary.
2. Verify ACE/Server configuration Management for radius port number. This should match with the radius port number mentioned in WINNT/System32/drivers/etc/services.
3. If Routing and RAS is enabled on Windows 2000 server, assign a different port other than 1645, 1646, 1812, 1813 for RADIUS service. If possible RRAS can be disabled during the  testing of RADIUS.

See Error: 'radius service could not be added to your services file' while installing RSA ACE/Server on Microsoft Windows

See Error: 'ACESERVER error 'Socket error Could not open Radius port 1645'' in application log; RSA ACE/Server RADIUS will not start

See RADIUS setup for ACE/Server on NT; How to turn on RADIUS debugging.
Legacy Article IDa4728

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