000023157 - Microsoft Internet Information Server (IIS) does not work after upgrading RSA ClearTrust Agent from version 3.0.1 to 4.6

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023157
Applies ToRSA ClearTrust 5.5.x
RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS)

Microsoft Windows 2000 Server
Microsoft Internet Information Server (IIS) 6.0
IssueMicrosoft Internet Information Server (IIS) does not work after upgrading RSA ClearTrust Agent from version 3.0.1 to 4.6

Web sites return error: "http status 403 - forbidden", even with unprotected sites on the same server


No agent log created 
Cause

There is an error in the address portion virtual block definition of servers in webagent .conf file. The port number is incorrectly used as part of the virtual host address. This was allowed in RSA ClearTrust Agent 3.0.1, but not in version 4.6:

<VirtualHost address=*:81 name=system.example.com port=*> 

ResolutionAs documented in the webagent config, use legal usage of the block definition and put port number in proper place:

<VirtualHost address=* name=system.example.com port=81>
WorkaroundUpgraded from RSA ClearTrust Agent version 3.0.1 to 4.6
Legacy Article IDa31471

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