|Applies To||ClearTrust Dispatcher Server 5.0.1|
|Issue||Dispatcher service fails to start|
Dispatcher services on the Windows machine will not start, throws exception
DISP-00003-E: Unknown failure during initialization.
|Cause||corrupted _5608 file in \var directory. This file is created by dispatcher containing a list of last known good authservers and is read by dispatcher at next startup.|
|Resolution|| Temporary fix before patch can be installed is to manually delete the _5608 file in \var directory.|
This issue has been resolved in a hot fix for RSA ClearTrust 5.0.1. Contact RSA Security Customer Support to obtain hot fix 22.214.171.124, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). This hot fix addressses this issue by deleting the _5608 file if it's corrupted.
|Legacy Article ID||a32274|