000023106 - RSA Cleartrust Dispatcher 5.0.1 - Dispatcher service fails to start

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023106
Applies ToClearTrust Dispatcher Server 5.0.1
IssueDispatcher service fails to start

Dispatcher  services on the Windows machine will not start, throws exception

DISP-00003-E: Unknown failure during initialization.
Details :
DISP-00050-E: Authorization Server Dispatcher initialization failed.

Causecorrupted _5608 file in \var directory.  This file is created by dispatcher containing a list of last known good authservers and is read by dispatcher at next startup.
Resolution Temporary fix before patch can be installed is to manually delete the _5608 file in \var directory.
This issue has been resolved in a hot fix for RSA ClearTrust 5.0.1. Contact RSA Security Customer Support to obtain hot fix, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). This hot fix addressses this issue by deleting the _5608 file if it's corrupted.
Legacy Article IDa32274