on Jun 15, 2016Article Content
| Article Number | 000028961 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: 5.5 SP1 Platform: Windows Platform (Other): null O/S Version: null Product Name: null Product Description: null |
| Issue | Grey screen in relationship visualizer and/or a loading screen in the scheduler fields is seen. When Fiddler is ran, you see 401 unauthorized errors during the api calls (i.e. http://usxxbrownc28l1c.corp.emc.com/RSAarcher/api/core/system/scheduler/GetSelected)  |
| Cause | The application pool running the api application under the main site in IIS is not permissioned correctly. |
| Resolution | Ensure that the API application and the Archer application are running as the same application pool in IIS. |
| Workaround | None exist |