000028961 - Scheduler and Relationship Visualization not loading in RSA Archer

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support on Jul 3, 2019
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000028961
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x, 6.x
  • A grey screen and/or a loading screen is displayed in the Relationship Visualizer.

 User-added image

CauseThe application pool running the API application under the main site in IIS is not permissioned correctly.
ResolutionEnsure that the API application and the Archer application are running as the same application pool in IIS.