000028961 - Scheduler and Relationship Visualization Not Loading

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028961
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP1
Platform: Windows
Platform (Other): null
O/S Version: null
Product Name: null
Product Description: null
IssueGrey screen in relationship visualizer and/or a loading screen in the scheduler fields is seen.
When Fiddler is ran, you see 401 unauthorized errors during the api calls (i.e. http://usxxbrownc28l1c.corp.emc.com/RSAarcher/api/core/system/scheduler/GetSelected)
 User-added image
CauseThe application pool running the api application under the main site in IIS is not permissioned correctly.
ResolutionEnsure that the API application and the Archer application are running as the same application pool in IIS.
WorkaroundNone exist