on Jun 15, 2016Article Content
| Article Number | 000028995 |
| Applies To | RSA Product Set: RSA Security Analytics RSA Product/Service Type: Event Stream Analysis (ESA), RSA Live RSA Version/Condition: 10.4.0.1 |
| Issue | In isolated network environments where ESA rules cannot be downloaded from Live in RSA Security Analytics, attempting to download the rules directly from cms.netwitness.com results in a gray page. This occurs regardless of the browser being used. For example, the screenshot below depicts what is displayed when navigating to the URL http://cms.netwitness.com/live/resources/ee1043c5-90b9-403d-a4e6-fc7dd45387d8.  |
| Resolution | A permanent fix for the issue is currently being investigated. Until the issue is resolved, the workaround below may be used. |
| Workaround | A workaround that can be used to avoid the issue is to use the URL prefix http://cms.netwitness.com/live/resources/download when navigating to the Live resource. For example, the URL http://cms.netwitness.com/live/resources/download/ee1043c5-90b9-403d-a4e6-fc7dd45387d8 should be used instead of http://cms.netwitness.com/live/resources/ee1043c5-90b9-403d-a4e6-fc7dd45387d8. This will allow the file to be downloaded successfully.  |