|Applies To||RSA Product Set: RSA Security Analytics|
RSA Product/Service Type: Event Stream Analysis (ESA), RSA Live
RSA Version/Condition: 10.4.0.1
|Issue||In isolated network environments where ESA rules cannot be downloaded from Live in RSA Security Analytics, attempting to download the rules directly from cms.netwitness.com results in a gray page. This occurs regardless of the browser being used.|
For example, the screenshot below depicts what is displayed when navigating to the URL http://cms.netwitness.com/live/resources/ee1043c5-90b9-403d-a4e6-fc7dd45387d8.
|Resolution||A permanent fix for the issue is currently being investigated. Until the issue is resolved, the workaround below may be used.|
|Workaround||A workaround that can be used to avoid the issue is to use the URL prefix http://cms.netwitness.com/live/resources/download when navigating to the Live resource. |
For example, the URL http://cms.netwitness.com/live/resources/download/ee1043c5-90b9-403d-a4e6-fc7dd45387d8 should be used instead of http://cms.netwitness.com/live/resources/ee1043c5-90b9-403d-a4e6-fc7dd45387d8. This will allow the file to be downloaded successfully.