000020444 - No data returned when listing users in RSA ClearTrust 5.5.2 Admin GUI

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020444
Applies ToRSA ClearTrust 5.5.2
RSA ClearTrust Entitlements Manager (Admin GUI)
BEA WebLogic 7.0
IssueNo data returned when listing users in RSA ClearTrust 5.5.2 Admin GUI
<Error> <HTTP> <101017> <[ServletContext(id=627866,name=admingui,context-path=/admingui)]
Root cause of ServletException
javax.servlet.jsp.JspException
        at org.apache.struts.taglib.template.InsertTag.doEndTag(InsertTag.java:149)
        at jsp_servlet.__ListUsers._jspService(__ListUsers.java:932)
        at weblogic.servlet.jsp.JspBase.service(JspBase.java:27)
        at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1075)
        at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:418)
        at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:306)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:5517)
        at weblogic.security.service.SecurityServiceManager.runAs(SecurityServiceManager.java:685)
        at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3156)
        at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2506)
        at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:234)
        at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:210)
CauseThis error is caused by a method in the ListUsers.class that is dependant on JRE 1.4. Because BEA WebLogic 7.0 runs in JRE 1.3, the class fails.
ResolutionThis issue is resolved in hot fix 5.5.2.33 for RSA ClearTrust Servers. Contact RSA Security Customer Support to request this hot fix, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). Review the provided Readme file for installation instructions.
Legacy Article IDa22512

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