000020440 - On a high-availability Solaris system  the customer was using SD_High_availability to ensure that the ACE/Server processes were listening on the correct address

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020440
Applies ToUnable to connect to RSA ACE/Server 5.1 Quick Admin when using SD_High_availability
RSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
RSA ACE/Server Quick Admin
Sun Solaris 2.9
Multi-homed
The sdcommd process was running on port 5570
IssueOn a high-availability Solaris system, the customer was using SD_High_availability to ensure that the ACE/Server processes were listening on the correct address
Error: "Failed to connect to the ACE/Server xxx.xxxx.xxxx with port = 5570. Wrong ACE/ Server port number or ACE Web Admin service is down. Error code: 109" appears in web browser when trying to connect through RSA ACE/Server Quick Admin
Causesdcommd was listening on the wrong IP address, and was not making use of the SD_High_availability flag
ResolutionThis issue is resolved in a hot fix for RSA ACE/Server 5.1. Contact RSA Security Customer Support to obtain hot fix tst00035638.
Legacy Article IDa16788

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